“Art. L. 121-21. – The consumer has a period of fourteen days to exercise his right of withdrawal from a distance contract, following a telephone solicitation or off-premises, without having to give reasons or to support other costs as provided in Articles L. 121-21-3 to L. 121-21-5. Any clause by which the consumer gives up his right of withdrawal is zero. ”
Using his right of withdrawal
You can exercise your right of withdrawal by sending your request by mail to the free postal address [woo_loi_hamon_adresse], by fax [woo_loi_hamon_fax] or email [woo_loi_hamon_email].
Your request must be made within 14 days of your order, and must contain the following information:
- Name / Surname or Company Name customer
- Contact information
- Order number
- Date of dispatch of mail
Product removal costs
All products subject to an application for revocation must be returned at the expense of the customer at [woo_loi_hamon_adresse] within a period of fourteen days after the withdrawal request.
This deadline is met if you send back the goods before the expiration of the fourteen day period.
Your responsibility is taken only in respect of the depreciation of property resulting from the handling other than necessary to establish the nature, characteristics and functioning of this property.
Effects of withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery charges (excluding additional costs arising from the fact that you have chosen, if necessary, a fashion delivery other than the least expensive method of delivery standard proposed by us) without undue delay and in any event not later than fourteen days from the day we are informed of your decision to withdraw from this contract.
We will refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different medium; in any event, this reimbursement does not incur any fees for you.